Kilcoy Pastoral Company

About Kilcoy Pastoral Company

Kilcoy Pastoral Company Limited ("KPC") are suppliers of fine quality grain fed Australian Beef. Established in 1953, KPC employs more than 880 people and is a large & successful beef processing plant. KPC is undertaking a major expansion program and positions with us provide a great opportunity for someone who has a drive to succeed and is seeking to expand their career with one of Australia's leading export beef processors.

KPC is located in Kilcoy, a semi-rural setting that offers a relaxed community lifestyle or there is the option of an easy, stress-free commute from Caboolture, Sunshine Coast or Brisbane.

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ICT Help Desk Officer Tier 2/3

Job No: KPC130
Location: Kilcoy

  • Join the ICT Team of a Leading Global Beef Producer
  • Supporting a fast paced Production environment and quickly apply your ICT skills
  • Genuine career opportunities available within this continually evolving organisation
  • Easy commute from north Brisbane or the Sunshine Coast

Kilcoy Pastoral Company Limited (KPC) is currently sourcing an experienced Tier 2/3 Help Desk Officer to join our growing ICT team in a fast-paced, 24/7 production environment. This is a full-time position, working a lifestyle roster, on a block rotational 12 hour shift working days and nights.

The ideal candidates will have;

  • Current Qualifications in ICT.
  • Sound communication skills both written and oral with good listening and comprehension.
  • The ability to explain complex issues simply to a mixed audience with varying levels of technical understanding of ICT systems.
  • An ability to work effectively as part of a team and maintain collaborative working relationships with stakeholders.
  • Self-motivation and excellent time management skills with the ability to prioritise workloads in a high volume environment.
  • An ability to resolve issues in an efficient, effectively and timely manner, maintaining a customer service focus.
  • Proven ability to successfully troubleshoot and problem solve issues relating to both software and hardware in a real-time environment.
  • The ability to work on both urgent unplanned problem resolution and engage in proactive ICT development and maintenance activities.
  • An ability to maintain reliable record keeping.
  • Proven ability to exercise discretion and to maintain confidentiality.

Advantageous Skills and Capabilities would include:

  • Experience with a Service desk Ticketing System would be advantageous.
  • Previous experience in a similar production supporting role would be advantageous.
  • Experience with any of the following: Windows Server 2008/2012, data capture systems, SQL, Virtualisation Infrastructure, experience with ERP systems is advantageous.
  • Experience with process improvement and documentation of workflows and ICT systems.
  • An understanding of ITIL principles and methodology.
  • Previous exposure or experience in a production industry.

The successful candidate will be reporting directly to the Help Desk Supervisor and work in conjunction with other ICT Technical and Production support roles. The role will be responsible for providing predominantly tier 2/3 technical support, with flexibility to perform at tier 1 as required, to deliver to the needs of this rapidly paced working environment.

We offer the opportunity to work in a dynamic environment, whilst being conveniently based in a semi-rural setting that offers a relaxed community lifestyle or the option of an easy, stress-free commute from north Brisbane or the Sunshine Coast.

Please note: You may be required to undergo probity checks as part of the recruitment process. 

How to Apply 

We are an equal opportunity employer, and make every effort to select the best qualified individual for the job based on job related qualifications and experiences.   Some of the information Kilcoy Pastoral Company Limited (“KPC”) collects via your resume and this application form is “personal” information as defined by the Privacy Act. All information provided via your resume and this application form is treated as confidential.

To apply for this role, please complete the below questions and attach your cover letter, resume and any additional information on the following page

All future employees will be required to present proof of identification (Driver's Licence, Passport or Birth Certificate) if you have a scanned copy of one of these documents you may wish to attach them at the end of this applications

For further information please contact the Recruitment Department on 07 5422 4659 or recruitment@kpc.com.au 

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