Customer Service Specialist | Kyneton

ABOUT US

About Kilcoy Global Foods

Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation. Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries.

To learn more about who we are and what we do, visit our website: www.kilcoyglobalfoods.com

THE OPPORTUNITY

Location: Kyneton, Victoria

We are looking for an enthusiastic Customer Service Specialist to join our team in Kyneton. This exciting opportunity will see you as a fundamental contributor, involved in supporting quotations, product information and handling of general day to day inquiries using your exceptional customer service experience. Other responsibilities include:

• Providing phone and email customer support
• Highlight customer concerns, common product issues and other repeated queries to management to ensure proactive actions are put in place
• Act as brand and product ambassador
• Educate, empower, and inspire our customers about our brands and products
• Create and update shipping orders, sales order amendments, stock availability and specifications
• Data entry
• Keep a breadth of future products and promote them, when possible, to customers
• Identify potential sales opportunities in liaison with the sales team 

ABOUT YOU

You will bring:

• Superior verbal and written communication skills
• Customer service experience 
• Administration experience – fast and accurate data entry skills in ERP platforms (Microsoft Dynamics would be advantageous)
• Forward thinking and able to seek solutions for our customers
• Ability to understand business needs from both a financial and operational perspective

Additionally, we are looking for a person that enjoys working through challenges, someone who takes ownership and advocates for our customers, someone that finds opportunity and alternative solutions to problems, and most importantly someone that embraces the products and brands we represent and translates that excitement to customers. 

BENEFITS:

• Permanent role
• Live and work in the beautiful Macedon Ranges Region.
• Access to discounted premium meat.
• An organisation where cultural diversity is celebrated.

This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland.  We have recorded business growth of 20% year on year with sales in excess of $1.8 billion.  We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.

HOW TO APPLY

If you are looking to join a company that promotes innovation, is a leader in industry and champions success, then apply now.

We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences. Some of the information we collect via your application form and resume is “personal” information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential.