Claims Officer | Kyneton

ABOUT US

About Kilcoy Global Foods

Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation. Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries.

ABOUT THE ROLE

Location: Kyneton, Victoria 

The Claims Officer is responsible for managing lower-risk workers’ compensation claims and coordinating early injury response, first aid, triage, and claims administration. This role ensures compliance with statutory obligations, provides timely support to injured workers, and reduces the administrative burden on Rehabilitation Officers, who remain focused on complex, higher-risk claims.

• Manage medical-only and short-duration claims from lodgement through to closure.
• Coordinate onsite treatment, first aid, triage, and escalation to external providers when required.
• Maintain accurate records in Donesafe (or equivalent system) and ensure compliance with legislative and reporting requirements.
• Develop and monitor suitable duties programs for lower-risk claims, under the guidance of the Rehabilitation Officer.
• Liaise with WorkCover Agents, managers, and site/s to support safe and timely
  returns to work.

ABOUT YOU

You will bring with you:

• Strong organisational and administrative skills.
• Ability to manage sensitive information with professionalism and empathy.
• Effective communication and stakeholder engagement.
• Attention to detail and compliance focus.
• Ability to balance business needs with employee wellbeing.

Experience/Qualifications required:

• Prior experience in workers’ compensation claims management, HR, or WHS (preferred but not essential).
• Knowledge of workers’ compensation legislation in Victoria (and Queensland desirable).
• First Aid certification desirable.
• Proficiency with HR/WHS software systems (e.g., Donesafe, Kronos, or equivalent).

BENEFITS

• Full Time secure employment 
• Access to discounted premium meat
• An organisation where cultural diversity is celebrated

This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland.  We have recorded business growth of 20% year on year with sales in excess of $2 billion.  We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.

HOW TO APPLY

If you are looking to join a company that promotes innovation, is a leader in industry and champions success, then apply now.

We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences. Some of the information we collect via your application form and resume is “personal” information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential.