Help Desk Officer

Job No: KGF307

Location: Kilcoy

Employment Status: Full-time

No. of Vacancies: 1

Closing Date: 31 Mar 2021 AEST

ABOUT US:

Kilcoy Global Foods is a nature-to-plate company with a footprint spanning Australia, the United States and China. We partner with the world’s food industry to find new and better ways to source; prepare and serve delicious meat and seafood the world loves to eat.  We believe our winning culture stems from the quality of our people and the contribution they make to Kilcoy Global Foods every day.  We proudly acknowledge the hard work and dedication of our 1700+ employees who are committed to first-class standards, quality and safety.  Our Australian operation located in Kilcoy, (one hour north-west of Brisbane) is the largest Grain Fed Beef Producer in Australia.  We also have a corporate office in Birtinya on the Sunshine Coast. 

THE ROLE:

Come and join the ICT Team of a Leading Global Beef Producer, supporting a fast-paced Production environment. We are looking for an experienced Level 1/2 Help Desk support officer to join our IT Service Delivery Team based in Kilcoy.  This is a full-time position, working 12 hour shifts on a team roster which includes weekends, with shifts that start at 4am/4pm. We are looking for someone who is flexible with hours and days as you will be required to work overtime.

KEY RESPONSIBILITIES:

Providing frontline support in a fast-paced environment, you will be responding to, following up and resolving technical issues that end users encounter. You will be providing remote and face to face 1^st and 2^nd level support across Windows, Microsoft Office, desktop hardware, network troubleshooting, production hardware and business applications.

ABOUT YOU:

You have in-depth knowledge of computer systems, networks, and appropriate software applications and a passion for all things IT!  Your real flair lies in your ability to communicate with all levels of users both remotely and face to face and being a true team colleague, whose energy and enthusiasm inspires others.

To succeed in this role, you will need:

• Previous experience in a Level 1/2 Help Desk Support type role.
• Sound communication skills both written and oral with good listening and comprehension.
• The ability to explain complex issues simply to a mixed audience with varying levels of technical understanding of ICT systems.
• Proven ability to successfully troubleshoot and problem solve issues relating to both software and hardware in a real-time environment.
• The ability to work on both urgent unplanned problem resolution and engage in proactive ICT development and maintenance activities.
• Experience of managing workloads through a Service Desk Ticketing System, within Service Level Agreements.
• Experience of process improvement, documentation of workflows and transferring knowledge with peers and customers.

Advantageous Skills and Capabilities would include:

• Previous experience in a similar production supporting role would be advantageous.
• An understanding of ITIL principles and methodology.
• ITIL Foundation Certification (version 3 or 4).

WHAT WE OFFER IN RETURN:

• A fast-paced, dynamic workplace where no two days are ever the same.
• Full Training
• Both remote and face to face it support and interaction
• Real career progression

How to Apply

If you have the right skills and would like to join our company and be part of our success, please complete your details and attach your resume.

Further information can be obtained via our website https://www.kilcoyglobalfoods.com/en_AU/

We look forward to reviewing your details and will be in touch as soon as possible.

We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences. Some of the information we collect via your application form and resume is “personal” information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential.